FAQ

Support

Frequently Asked Questions

General Questions

If you have received a book that is damaged, please use our Contact Us form and reference your order number to receive a replacement copy.  Damaged books will be replaced if notified within 60 days of receipt.

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

Please confirm all purchases before you complete them as we are unable to provide refunds for any of our products.

After logging in, click on My Account. Click on the Edit tab (upper right, above Read Now or Download buttons). Enter your "current password" and typeyour new password into the "password" and "confirm password" fields and save. After logging in, you may also change your password here.

If you are not logged in or cannot remember your password, you may request a new password.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

webBooks

Our online reader allows you to access your materials on any Internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is not yet available, but no downloads are required!

Our online reader provides a consistent design and experience across all browsers and devices, allowing you to focus on your eBook instead of learning the platform or downloading software.

  • Fast, easy navigation
  • Linked Table of Contents and bookmarking
  • In-text and marginal note taking
  • Highlighting of text, graphs and images
  • Flashcard creation
  • Personalized study guide
  • Collaboration and note sharing
  • Keyword search within text and notes
  • Note and bookmark organizer
  • Pen tool
  • Built-in dictionary
  • Offline access to most titles
  • Printing options on most titles

Click and hold down the left mouse button, then drag the pointer over the word(s) you would like to highlight or annotate. To delete a highlight or note, click on the annotation you would like to delete and select the trash can icon.

Step 1: Select the pen and paper icon located in the upper left-hand side of the tool bar next to the search icon, and select which tool you would like to use to make an annotation.

Step 2: Select the color of your text, note, or highlight.

Step 3: Click anywhere on your eBook to insert your annotation.

To delete an annotation, select the pen and paper icon located in the upper left-hand side of the toolbar and select the ‘Interactive Tool’ icon (looks like a hand). This will allow you to move, edit, or delete an annotation.

YES, our eReader offers an offline function where users can select a page range to cache within their browser for when wifi is not available. The percentage of offline availability is determined by the publisher. This is not a downloadable eBook. To determine if your eBook will allow for offline access, select the settings icon when viewing the book.

Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality.

Step 1: Log in and navigate to your My eLibrary to select the eBook you would like to view in Offline mode. Select ‘Read Now’ to open your eBook.

Step 2: In the upper right-hand corner of the eReader, select the ‘Settings’ icon.

Step 3: Turn the Offline mode to ‘On’.

Step 4: Enter the pages you would like to have offline access to and click the ‘Go Offline’ button.

Option 1: To create a flashcard from text within the eBook, click and hold down the left mouse button, then drag the pointer over the word(s) and select the ‘flashcard’ icon in the tool box that appears.

Option 2: To create a flashcard from the definition of a word, highlight the word and select the ‘Define’ icon (looks like a pair of glasses). Click the rectangular Flashcard icon next to the definition to create the flashcard. Create a new flashcard deck, or add the flashcard to an existing deck.

Step 1: Locate your flashcards by selecting the ‘Navigation’ icon (looks like three lines) in the upper left-hand corner of the screen and select ‘Study Flashcards’.

Step 2: Flashcards are automatically organized by chapter and the custom deck names you’ve created. Select ‘Study by Chapter’ or ‘Study by Deck’ to proceed to studying your flashcards.

Step 3: Select ‘All’ or the individual sections you wish to study flashcards for and select the ‘Start Flashcards’ button.

Step 4: As you study flashcards, use the arrow buttons on the side of each large flashcard to jump to the next or previous card. To view the other side, click directly on the flashcard.

Yes, our online reader offers a printing function where users can select a page range to print. The percentage of the eBook that is available to print is determined by its publisher.Please note: Not all eBooks will allow printing.

To determine if your eBook will allow printing, select the printer icon while reading the book

Step 1: Log in and select the eBook you would like to print from your My eLibrary. Select ‘Read now’.

Step 2: Once inside your eBook, in the upper right-hand corner select the ‘printer’ icon.

Step 3: Select ‘Create a New Print Job’.

Step 4: Select an individual page number and click ‘Add Page’, or select a range of pages and click ‘Add Range’.

Step 5: The page(s) you are requesting to print will appear within the grey box. Select ‘Create Document’ to proceed with printing.

Please note: If you are printing more than 25 pages it may take up to 15 minutes to become available. Select the ‘Email Me When My Document is Ready’ to be notified when it’s finished.

 

Step 1: To enable this feature, select the ‘Navigation’ icon in the upper left-hand corner of the screen and click into ‘Collaboration’.

Step 2: To join a group, enter the unique 8-digit access code for that group and select ‘Join’.

When joining the session, your notes and highlights will be temporarily removed and the group creator’s notes and highlights will appear in your eBook. Select ‘Exit Session’ to view your notes and annotations again. You can return back to the group creator’s annotations at any time, so long as they keep their group enabled!

Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of the screen and select ‘Collaboration’.

Step 2: Select ‘Create a New Group’ and complete the fields.

Step 3: Share the 8-digit code with others to allow them to join your group and share your notes and highlights. Group members can switch back and forth between your shared notes, and their own!

For real-time collaboration you must join a session. Within ‘Groups you Manage’ you can locate the unique access code, join the session for real-time collaboration, remove users, or delete your group.

All of your annotations including highlights, flashcards, and notes will automatically be added to your study guide.

Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of your screen and select ‘Create a Study Guide’.

Step 2: Organize your study guide by section or colors, or ‘Select All’. Then, select ‘Create Study Guide’ to view your automatic study guide.

*Click on any of your notes and select ‘View in Book’ to jump directly to that page!

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

No, you can only view your content on one device at a time.

ePubs

Yes. After logging into our online eBook store, click on My Account at the top of the page. Make sure to download all the available eBooks. You may also access your My eLibrary here.

Yes.  Login to your account and re-download your title from the My eLibrary tab. You may download your eBook on up to 6 different devices.  Each device must be authorized using your Adobe ID.

No, but you can always return to this website to download copies of your purchased eBook.

The rental period begins when you first download your eBook, and ends at the completion of the specified rental period.

eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM.  Adobe® Digital Editions software offers an engaging way to view and manage eBooks and other digital publications. Use it to download and purchase digital content, which can be read both online and offline.  You must register your Adobe Digital Editions account in order to read our DRM protected content.  To download or read more about Adobe Digital Editions click here.

Our manuals and packages are updated annually before the start of a new academic year; they will be available mid July. New editions of textbooks are released on a rotating basis.

ePub and PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions, while titles that are not DRM protected can be read offline on a computer or device with Adobe Reader.

Offline content may also be read using any eReader compatible device, see our eReader Hardware Guide for more details.

Purchasing and Checkout

Only credit card payments are accepted through the online store using MasterCard, VISA or American Express.

If you are a bookstore looking to place an order, please fax your purchase order to 202-737-0445 or email the PO as a pdf to booksales@ametsoc.org.

Your credit card will be charged immediately upon clicking the order confirmation button. All purchases will appear on your bank statement as "American Meteorological Society".

Intro to ePub

The term eBook refers to an electronic version of a printed book. eBooks can be read on a variety of devices in addition to eReader software on devices such as mobile phones and personal computers. The most important consideration when purchasing an eBook is what device you intend to purchase the eBook for. eBooks in ePUB and PDF format may be read on several eReader devices (Sony Reader, B&N Nook, for example). The Amazon Kindle uses the MobiPocket file format. All Apple devices with the Stanza app installed will automatically download eStorefiles.

eReader devices are hardware devices that function primarily to display eBooks.

eReader software is a program that allows the reading of eBooks (or non-native eBook formats) on additional hardware devices, such as personal computers or mobile phones. An example of eReader software is the free Stanza app which is designed to read ePUB format books on Apple devices. Stanza 3.0.3 will also read eBook PDF files, but PDFs are not optimized for small screens, so the reading experience on handhelds may be inferior to the experience with ePUB. For more information see our eReader Software Guide.

The eBook format you choose must be compatible with your eReader device or the eReader software you wish to use. For further instructions by device, please see our eReader Hardware Guide.

eReader Software Guide

The eBook format you choose must be compatible with your computer, handheld device, or eReader operating system, and the reader software you use.

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch

Bluefire Reader App - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports PDF and ePub formats.

Reader Apps Compatible with Android

Aldiko - Is a free app compatible with the Android that supports PDF and ePub formats.

Some Computer and Handheld Based Readers By Format

ePUB and PDF - Are readable on computers and handheld devices using Adobe Digital Editions (download for free).

ePUB can also be read on several mobile reading devices (Sony Reader, B&N Nook), and using the Mozilla Firefox browser add-in ePUB reader.

Offline content may also be read using any eReader compatible device, see our eReader Hardware Guide.

eReader Hardware Guide

*This chart is not all inclusive. Additional formats may be supported and additional reading devices are available.

**All Apple devices with the Stanza app installed will automatically download ePub files.

eBooks in ePub format may be read on several dedicated mobile reading devices (Sony Reader, B&N Nook, for example). The Amazon Kindle uses the MobiPocket file format.

Click here for a detailed list of eBook PDF and ePub supported devices.

For more information on what software is required to view your purchased book on a computer, eReader, or handheld device see our eReader Software Guide.

eBooks with DRM

ePub eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. These books have the following restrictions to prevent the content from being posted or shared:

  • The provided link may be used on 6 different devices at different times.
  • This link is accessible from the original email.
  • Access may be restricted to use by a single consumer with authentication through an Adobe ID.
  • The downloaded file may not be transferred to a different device.
  • The eBook may not be shared with another user.
  • The eBook file may not be copied.

For more information on Adobe Digital Editions and DRM compatibility, follow these links:

iPad and iPhone Users

To read an ePub on an iOS device (e.g. iPhone, iPad) you must download the Bluefire Reader app.

Adding eBooks to Devices

Adding your eBook to your iPad or tablet

You can add your eBook to your iPad or tablet by logging into your account directly from the device using the tablets web browser.  You can make your purchase directly on the device, or log in with your device to download previously purchased titles.

To download titles directly to your device, log into your account by clicking Login as found in the upper right corner of the home page and click on My Account. This will take you to your My eLibrary to access previous purchases.  You may also login directly here.

For more detailed instructions on making a purchase directly from your iPad or tablet, see How to Install and Authorize Bluefire Reader App and  How to Purchase and Download an eBook for your iPad or tablet.

Adding your eBook to your Nook device

Install and authorize Adobe Digital Editions with your Adobe ID.

Authorize your NOOK

  • Connect your NOOK to your computer.
  • Start Digital Editions (Note: If you were already using Digital Editions, restart it so that it will find your NOOK device and start the Device Setup Assistant).
  • Click Authorize Device.
  • Click Finished to complete the process.

Your NOOK will now be listed/show up as one of your Bookshelves in Adobe Digital Editions—which means you’re ready to transfer books from your Adobe Digital Editions Library.

Downloading and transferring books from your Kobo Library

  • Sign into your Kobo account.
  • Go to your Kobo library, and click the Adobe DRM epub link.
  • You will be prompted to download or open an .acsm file. NOTE: If you downloaded a book and received an .acsm file, it is because the .ascm file is the license for the eBook you bought. To download the book, just open the .acsm file using Adobe Digital Editions.
  • Click Open, and the Adobe Digital Editions application will open up.
  • Adobe Digital Editions will open the file (which is a license for your book), download the rest of your book, and add it to your ADE library.
  • While you’re still in Digital Editions drag your book from your ADE library to the NOOK device listed under Bookshelves

Where to find your book on NOOK

Once the Kobo book has been transferred to your NOOK, it will appear in the My Files section of your library on your NOOK. There will be a folder called Digital Editions.  Once you tap on the Digital Editions folder, the eBook files transferred will appear on the screen, ready to open and read.